Customer communication

Customers want to be addressed directly and have the best solution for their problem. After all, in customer communication you should focus on nothing else than how you can make your everyday life easier.

Focus on the customer

Many companies are greatly trapped in their own structures and do not ask what the customer really wants or needs. Do it differently! With us from Schirm & Collegen, you will get to know the customer of his "side of the road" and start your customer communication right there.

Main questions:

  • How should I address our customers?
  • How do I find out what our customers really care about / what they need?
  • Which negotiation techniques and questioning techniques are used by my clients?
  • How can I learn body language for customer discussions?
  • How do I learn the use of voice?
  • What convinces my customers?

In our cooperation, you will learn how to view your customers from their side and what measures you can take to improve customer communication.

Customer communication - with the medium sized professionals you succeed.